Hi, See the following in FAQ: The 'resolve' Transaction has no content http://requesttracker.wikia.com/wiki/FAQ
May be you just need reply on resolve, not comment: http://requesttracker.wikia.com/wiki/ResolveSendsReply In the last case requestors recieve reply and everything attached to it. On Fri, May 20, 2011 at 9:43 AM, Miroslav Horvath <[email protected]> wrote: > > Hello > > I want to ask for help. We are running RT version 3.8.4 and we have problem, > that attachments are not sent out with "resolution" emails. They only work > when you make Reply from the ticket. > > But in more cases we need this option, that when some support agent is > closing ticket(RESOLVE), he needs to send with that email also some > attachment, and here it doesnt work. Is there any kind of hint or fix ? > > Q2: Is this needs added in version 4.0 ? > > BR, Miroslav > -- > View this message in context: > http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -- Best regards, Ruslan.
