Hi,
it should be possible to create a new ticket based on text of a current
correspondence.
This frequently occurs, if separate issues are addressed (requested) in
one ticket. Thus, the need, to "split" the ticket.
Requestors would have to be informed that their 2nd, 3rd,... issue is
now addressed in a separate ticket, but this is already the case, if the
requestors receive an opening mail.
The "only" thing to do would be a "create"-button next to a
correspondence / comments which opens a create dialog with the original
requestor filled in ; same queue. The needless text (containing the
original request) would have to be deleted manually.
Has anyone suggestions for such an approach? e.g. Which templates to
modify, etc?
greetings,
l.r.
