Albert, Sounds to me that you haven't set your configuration to automatically add a user:
*Set($AutoCreate, [Privileged , 0]);* This setting allows RT to automatically add a user that was not already on the DB (your error message) as an "UnPrivileged" user. Change the 0 to 1 if you want them to be "Privileged". Kenn LBNL On Thu, May 26, 2011 at 2:03 PM, Albert Shih <albert.s...@obspm.fr> wrote: > Le 26/05/2011 à 22:47:00+0200, Albert Shih a écrit > > Hi all. > > > > The package commandbyemail don't work well for us. > > > > Sometime it's don't do what he suppose to do. For example when I put > > > > AddCC: some.one@somewhere. > > > > sometime RT don't add the address as CC. Sometime he does. > > > > forget to say : This is the log message : > > Error message: Could not find or create that user > (/usr/local/share/rt38/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696) > > But when I go to web interface I can add manually the user as CC. > > I use > > RT::Authen::ExternalAuth > > too. > > Regards. > > JAS > -- > Albert SHIH > DIO batiment 15 > Observatoire de Paris Meudon > 5 Place Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > Heure local/Local time: > jeu 26 mai 2011 23:00:55 CEST >
