On Thu, May 26, 2011 at 02:22:16PM -0700, Kenneth Crocker wrote: > Sounds to me that you haven't set your configuration to automatically add > a user: > Set($AutoCreate, [Privileged , 0]);
Autocreation of users in normal RT isn't controlled by that variable. I suggest reviewing the doc for it in RT_Config.pm The user also mentioned RT-Authen-ExternalAuth which brings in other user creation variables. I'm not sure if RT-Extension-CommandByMail creates new watchers or just adds existing users as watchers. -kevin > > The package commandbyemail don't work well for us. > > Sometime it's don't do what he suppose to do. For example when I put > > AddCC: some.one@somewhere. > > sometime RT don't add the address as CC. Sometime he does. > > > > forget to say : This is the log message : > > Error message: Could not find or create that user > > (/usr/local/share/rt38/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696) > > But when I go to web interface I can add manually the user as CC. > > I use > > RT::Authen::ExternalAuth > > too. > Regards. > > JAS > -- > Albert SHIH > DIO batiment 15 > Observatoire de Paris Meudon > 5 Place Jules Janssen > 92195 Meudon Cedex > T*l*phone : 01 45 07 76 26/06 86 69 95 71 > Heure local/Local time: > jeu 26 mai 2011 23:00:55 CEST > > References > > Visible links > 1. mailto:albert.s...@obspm.fr
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