Alexander, Nobody as Owner? -> normal, as a new ticket has not yet an owner
I want it to be automatically redirected to an owner, not want to be controlling the queue. Thanks for the feedback. 2011/6/5 Alexander Finger <[email protected]> > Nobody as requestor? -> something is not as it's supposed to be > Or Nobody as Owner? -> normal, as a new ticket has not yet an owner > > > On Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini > <[email protected]> wrote: > > Hi folks, > > > > I am a new user of the RT, I have a doubt about the owner of open > tickets. > > > > I'm reading the e-mails through getmail and generating a ticket to each > new > > message received. > > > > But the tickets are being opened as a Nobody, i am tried all the software > in > > search of an automatic amendment and did not find. > > > > How do you when you open a ticket via getmail is redirected to a user? > > > > Sorry my English. > > > > Thanks. > > > > Renato Guilhermini. > > > > > > -- > > Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html >
