Kevin, I fixed the syntax of that entry. It is still failing Here is the revelent log section
[Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([email protected]). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote: > On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: > > Greetings everyone, > > > > > > I've been strugging with this weeoe for a few days and frankly I am > > stumped. Here is the situation. I need to users who are not in the RT > > users table to have the ability to reply to a ticket via email. I've > > gone though the mail list and tried several of the suggestions I found > > there but none have solved my isssue. > > Please post a complete log message > > > This is internal auth only no external auth in place. > > > > I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. > > > > Config options I have enabled > > > > Set($WebFallbackToInternalAuth, 1); > > Set($WebExternalAuto, 1); > > These two only apply to external auth, if you're not using it, they > won't affect the system > > > Set($AutoCreateNonExternalUsers, 1); > > This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT > > > Set($AutoCreate, Privileged => 0); > > This syntax is invalid, fixing it might help > > -kevin > > > System Info > > > > OS: RHEL 4 > > DB: MySql > > RT ver: 3.8.2 (I know the version is old, but I am stuck with it for > > now) Perl: 5.10.0 > > > > Any pointers would be wonderful > > > > Thanks > > Eric > > > > -----BEGIN PGP SIGNATURE----- > > Version: GnuPG v1.4.11 (GNU/Linux) > > > > iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05 > > w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY > > va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92 > > UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV > > sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av > > WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8= > > =TogE > > -----END PGP SIGNATURE-----
