Eric, This is what we do and it works:
*Set($SenderMustExistInExternalDatabase, 1);* *Set($ValidateUserEmailAddresses, 1);* *Set($AutoCreate, [Privileged , 0]);* and for our LDAP confiuration: *Set($AutoCreateNonExternalUsers, 1); *Now, for all this to work, you have to make sure that you aren't granting a "world of rights" to the "Unprivileged". We're very conservative about the control we grant to our users and *ALWAYS* use *Groups*. We do *NOT* grant * ANY* privileges to *individual users*. That way, only the "Privileged" get any real rights because they have to be in a group and only "Privileged" users can be in a group. Hope this helps. Kenn LBNL On Thu, Jun 9, 2011 at 10:48 AM, Eric Stoycon <[email protected]> wrote: > Kevin, > I fixed the syntax of that entry. > It is still failing > > Here is the revelent log section > > [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object > (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) > [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object > (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) > [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and > RT's > configuration does not allow > for the creation of a new user for this email > ([email protected]). > > You might need to grant 'Everyone' the right 'ReplyToTicket' for the > queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) > [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail. > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) > [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load > a > valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) > > On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote: > > On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: > > > Greetings everyone, > > > > > > > > > I've been strugging with this weeoe for a few days and frankly I am > > > stumped. Here is the situation. I need to users who are not in the RT > > > users table to have the ability to reply to a ticket via email. I've > > > gone though the mail list and tried several of the suggestions I found > > > there but none have solved my isssue. > > > > Please post a complete log message > > > > > This is internal auth only no external auth in place. > > > > > > I've tried granting 'everyone' the 'ReplyToTicket' right and it fails. > > > > > > Config options I have enabled > > > > > > Set($WebFallbackToInternalAuth, 1); > > > Set($WebExternalAuto, 1); > > > > These two only apply to external auth, if you're not using it, they > > won't affect the system > > > > > Set($AutoCreateNonExternalUsers, 1); > > > > This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT > > > > > Set($AutoCreate, Privileged => 0); > > > > This syntax is invalid, fixing it might help > > > > -kevin > > > > > System Info > > > > > > OS: RHEL 4 > > > DB: MySql > > > RT ver: 3.8.2 (I know the version is old, but I am stuck with it > for > > > now) Perl: 5.10.0 > > > > > > Any pointers would be wonderful > > > > > > Thanks > > > Eric > > > > > > -----BEGIN PGP SIGNATURE----- > > > Version: GnuPG v1.4.11 (GNU/Linux) > > > > > > iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05 > > > w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY > > > va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92 > > > UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV > > > sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av > > > WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8= > > > =TogE > > > -----END PGP SIGNATURE----- >
