I have new tickets arrive in the General queue. I don't allow users to own tickets in the general queue. (They just keep them there, making it harder to keep things tidy.)
Right now users have to edit the general ticket to change the queue to their own, and then take the ticket once it's in the right queue. I'd like to automate this: Each user has a primary queue. On take, a ticket in the general queue is changed to the user's primary queue. Any scrips out there to do this? Or is there a better way to implement this? One important caveat: users have to be able to create tickets in the general queue, just not own them. -- My daughter is racing a triathlon to raise money for her swim club. Want to help? http://akari.seiner.com
