On Mon, Jun 13, 2011 at 10:45:03AM -0700, Yan Seiner wrote: > I have new tickets arrive in the General queue. I don't allow users to > own tickets in the general queue. (They just keep them there, making it > harder to keep things tidy.) > > Right now users have to edit the general ticket to change the queue to > their own, and then take the ticket once it's in the right queue.
Do you have personal queues? Meaning "Kevin Falcone's Queue" ? If so, just search by Owner in General instead, having personal Queues is almost never needed. If you just want to change to a Team Queue when Take happens, you'll need to write a Scrip -kevin > I'd like to automate this: > > Each user has a primary queue. On take, a ticket in the general queue is > changed to the user's primary queue. > > Any scrips out there to do this? Or is there a better way to implement this? > > One important caveat: users have to be able to create tickets in the > general queue, just not own them. > > > -- > My daughter is racing a triathlon to raise money for her swim club. Want > to help? > > http://akari.seiner.com > >
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