On Mon, June 13, 2011 11:04 am, Kevin Falcone wrote: > On Mon, Jun 13, 2011 at 10:45:03AM -0700, Yan Seiner wrote: >> I have new tickets arrive in the General queue. I don't allow users to >> own tickets in the general queue. (They just keep them there, making it >> harder to keep things tidy.) >> >> Right now users have to edit the general ticket to change the queue to >> their own, and then take the ticket once it's in the right queue. > > Do you have personal queues? Meaning "Kevin Falcone's Queue" ? > If so, just search by Owner in General instead, having personal Queues > is almost never needed. > > If you just want to change to a Team Queue when Take happens, you'll > need to write a Scrip
We have team queues, where each team is responsible for the tickets on a particular topic. An individual can be on one or more teams, but has a primary team membership. I found an AutoChangeQueue scrip but I need to modify it to use custom fields to get the taker's primary queue. Thanks.
