Paul, What's wrong with leaving it as it is? Is the original content of the email NOT in the correspondence to the AdminCc? Have you tried simply modifying the template to have a different look/data?
Kenn LBNL On Tue, Jun 14, 2011 at 10:26 AM, Paul Fincher <[email protected]> wrote: > Hi, > > > > I have been looking into changing the notification emails that are > delivered to AdminCcs when a ticket is created to have the original email > from the requestor be a true message/rfc822 attachment instead of the > original content inlined in the AdminCc email. It doesn't appear you can do > this directly in the template but instead It appears it requires a change to > the action code. Has anyone done anything like this? Am I barking up the > wrong tree? I am using RT 3.8.9. > > > > Regards, > > Paul Fincher > Green Hills Software - http://www.ghs.com** >
