When I try to forward a ticket with RT4, the forwarded email goes through with a body of "This is forward of ticket #xxxxx" with correspondence as an attachment. It does not process my template at all.
http error log has this entry: [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Template.pm:449) [Wed Jun 15 12:27:00 2011] [warning]: Template parsing error (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:720) [Wed Jun 15 12:27:00 2011] [warning]: Couldn't generate email using template 'Forward Ticket' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:723) Any help would be greatly appreciated. Thank you! -- View this message in context: http://old.nabble.com/RT4-Forward-Ticket-tp31851009p31851009.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
