On 06/15/2011 08:32 AM, derekross wrote: > > When I try to forward a ticket with RT4, the forwarded email goes through > with a body of "This is forward of ticket #xxxxx" with correspondence as an > attachment. It does not process my template at all. > > http error log has this entry: > > [/opt/rt4/share/html/autohandler:53] > (/opt/rt4/sbin/../lib/RT/Template.pm:449) > [Wed Jun 15 12:27:00 2011] [warning]: Template parsing error > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:720) > [Wed Jun 15 12:27:00 2011] [warning]: Couldn't generate email using template > 'Forward Ticket' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:723)
As the log messages above say, there was an error parsing your template. The log should have more details above or below the lines you quoted. In the future, providing the _full_ logs from the start is the best way to get a quick answer to the actual problem. Thomas
