Hi all,
I recently installed rt4 as a replacement testbed of our existing rt
3.8.7. To the best of my knowledge everything works except when a ticket
is transferred from one queue to another. I have two scripts and two
simple templates. One to notify the requestor, and the other to notify
the Admin(s) of the queue ticket is transferred to. The notify requestor
works fine, but the admin doesn't get the template asigned to them. They
get the exact same message as the requestror does! These
templates/scripts are working fine in our existing 3.8.7.
Admin template:
The following helpdesk ticket:
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id} has been forwarded to
you for action.
Requestor template:
RT-Attach-Message: yes
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No
subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket was forwarded to an appropriate queue. For further information
please see the following URL:
<{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>
Also, I am getting the following errors in the log files:
Jun 15 10:48:58 RT: Invalid right. Couldn't canonicalize right
'AdminOwnPersonalGroups' (/opt/rt4/sbin/../lib/RT/ACE.pm:410)
Jun 15 10:48:58 RT: Invalid right. Couldn't canonicalize right
'DelegateRights' (/opt/rt4/sbin/../lib/RT/ACE.pm:410)
Any advise is greatly appreciated.
Hossein
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_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
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