On Wed, Jul 06, 2011 at 04:12:27PM +0200, Fabian Unfried wrote: > Is there a way to get rid of them? As I said I don't want my user to be able > to change the requestor to something else than themselves and at the moment I > don't think I'll use the Cc feature in the ticket create form.
You'll need to make a local modification to either turn those into hidden form elements or use CSS/JS to hide them from the user but still allow the Requestor to submit. -kevin > Am 06.07.2011 um 15:57 schrieb Kevin Falcone: > > On Wed, Jul 06, 2011 at 03:23:10PM +0200, Fabian Unfried wrote: > another question, I didn't set the "Watch" right neither globally nor in > any of my queues for > unprivileged user (also not for everyone, AdminCc, Cc, Owner or Requestor > only for privileged > users), but when an unprivileged user creates a ticket he can see and > change the requestors > and Cc field. Is this usual behavior? I don't want my user to be able to > create tickets for > other users or that they can remove themselves as requestor, did I miss > another right which I > have to revoke? > > The To and CC lines in the SelfService interface ticket create form > are standard RT > > -kevin
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