On Tue, July 12, 2011 3:00 pm, Kevin Falcone wrote: > On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote: >> I'm obviously missing something. I have created a number of custom >> fields and set them as >> applying to "Ticket Transactions", on the expectation that these >> would allow me to capture >> ticket data that I could both report on and update over a period of >> time. However, I notice >> that any data I captured against these is not being `saved' against >> the ticket. > > Ticket Transaction Custom Fields apply to Ticket Transactions. > They're displayed inline in the ticket history between the header and > the content of the transaction. > > If you want to save it against the ticket, you want Ticket Custom > Fields. > > You cannot search on Transaction Custom Fields, however all the data > is available in the Database.
This explains why I have not been able to get this to work. :-) I am trying to figure out some way of tagging specific transactions. I have users who upload specific documents, or make specific comments, that need to be tagged a certain way. For example, one of our engineers might upload a cost estimate to a ticket. I want that transaction to be tagged as a cost estimate, so we can find it later on. Is there any way to do that? I don't want to rely on file names, as this gets dicey. Any way to add a tag to a transaction that is searchable? -------- 2011 Training: http://bestpractical.com/services/training.html