Thanks Kevin, will do. Kind regards
Jo Jo Keown, MBusAdmin(Mgt), MIPA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph: +61 7 3877 3399 Mobile: 0402 697 351 Email: joanne.ke...@coloradogroup.com.au Sign up to FUSION now for special member offers at 5 of Australia's leading fashion brands. -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, 19 July 2011 12:54 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level On Fri, Jul 15, 2011 at 10:50:25AM +1000, Joanne Keown wrote: > BTW, does anyone know if the RT user manual (RT Essentials) been updated for > RT4? O'Reilly commissions new editions based on demand. Writing to them to express your interest is probably the easiest thing to do. Luckily, many of the example configurations and basic concepts still apply in RT4, even if the screenshots are older. -kevin -------- 2011 Training: http://bestpractical.com/services/training.html
