Hi, If this user has no queues he can create tickets in then probably this button shouldn't be displayed at all. Is it the case?
On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson <[email protected]> wrote: > Thank you very much Kevin; that did the trick. Quick question, is there a > way for the system to respond with "Permission Denied" when clicking on "New > Ticket in", other than the error message "Queue could not be loaded."? I was > hoping the system would respond similarly to when Take a ticket is clicked > on; just wondering if the error response could be easily altered. > > Thanks again!!!! > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kevin Falcone > Sent: Tuesday, July 26, 2011 2:50 PM > To: [email protected] > Subject: Re: [rt-users] View queue via the web w/o ticket creation ability > > On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote: >> I know that in order to allow tickets to be created the CreateTicket >> permission has to be >> given to Everyone. Like most permission schemes, is there a permission >> override option for > > That isn't true. You only have to give it to Everyone or Unprivileged if you > want users without existing accounts in RT to be able to create tickets by > email. > >> everyone where I could explicitly state that a particular doesn't have >> the right to create a >> ticket, but everyone else does? > > Grant Unprivileged the CreateTicket right, put all your other Privileged > users in a group and give them CreateTicket. Then create your readonly > Privileged user and don't add them to the group that has CreateTicket. > > -kevin > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html
