On Wed, Jul 27, 2011 at 09:59:39AM -0400, Kevin Garfield Robinson wrote: > Yes, probably it shouldn't be displayed if the user doesn't have the > permission, the current queue box next to it does show up empty, > however it produces an RT Error page when clicked.
I'm not sure how hard that would be to hide, it's worth filing a bug so we can look at it for a future release -kevin > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Ruslan Zakirov > Sent: Wednesday, July 27, 2011 8:31 AM > To: Kevin Garfield Robinson > Cc: Kevin Falcone; [email protected] > Subject: Re: [rt-users] View queue via the web w/o ticket creation ability > > Hi, > > If this user has no queues he can create tickets in then probably this > button shouldn't be displayed at all. Is it the case? > > On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson > <[email protected]> wrote: > > Thank you very much Kevin; that did the trick. Quick question, is there a > > way for the system to respond with "Permission Denied" when clicking on > > "New Ticket in", other than the error message "Queue could not be loaded."? > > I was hoping the system would respond similarly to when Take a ticket is > > clicked on; just wondering if the error response could be easily altered. > > > > Thanks again!!!! > > > > -----Original Message----- > > From: [email protected] > > [mailto:[email protected]] On Behalf Of Kevin Falcone > > Sent: Tuesday, July 26, 2011 2:50 PM > > To: [email protected] > > Subject: Re: [rt-users] View queue via the web w/o ticket creation ability > > > > On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote: > >> I know that in order to allow tickets to be created the CreateTicket > >> permission has to be > >> given to Everyone. Like most permission schemes, is there a > >> permission override option for > > > > That isn't true. You only have to give it to Everyone or Unprivileged if > > you want users without existing accounts in RT to be able to create tickets > > by email. > > > >> everyone where I could explicitly state that a particular doesn't have > >> the right to create a > >> ticket, but everyone else does? > > > > Grant Unprivileged the CreateTicket right, put all your other Privileged > > users in a group and give them CreateTicket. Then create your readonly > > Privileged user and don't add them to the group that has CreateTicket. > > > > -kevin > > > > -------- > > 2011 Training: http://bestpractical.com/services/training.html > > > > > > -- > Best regards, Ruslan.
pgp8CjEwf8FUo.pgp
Description: PGP signature
-------- 2011 Training: http://bestpractical.com/services/training.html
