On Thu, Jul 28, 2011 at 1:06 AM, Kevin Falcone <[email protected]> wrote: > On Wed, Jul 27, 2011 at 09:59:39AM -0400, Kevin Garfield Robinson wrote: >> Yes, probably it shouldn't be displayed if the user doesn't have the >> permission, the current queue box next to it does show up empty, >> however it produces an RT Error page when clicked. > > I'm not sure how hard that would be to hide, it's worth filing a bug > so we can look at it for a future release
http://issues.bestpractical.com/?user=guest&pass=guest&q=18066 > > -kevin > >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Ruslan Zakirov >> Sent: Wednesday, July 27, 2011 8:31 AM >> To: Kevin Garfield Robinson >> Cc: Kevin Falcone; [email protected] >> Subject: Re: [rt-users] View queue via the web w/o ticket creation ability >> >> Hi, >> >> If this user has no queues he can create tickets in then probably this >> button shouldn't be displayed at all. Is it the case? >> >> On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson >> <[email protected]> wrote: >> > Thank you very much Kevin; that did the trick. Quick question, is there a >> > way for the system to respond with "Permission Denied" when clicking on >> > "New Ticket in", other than the error message "Queue could not be >> > loaded."? I was hoping the system would respond similarly to when Take a >> > ticket is clicked on; just wondering if the error response could be easily >> > altered. >> > >> > Thanks again!!!! >> > >> > -----Original Message----- >> > From: [email protected] >> > [mailto:[email protected]] On Behalf Of Kevin >> > Falcone >> > Sent: Tuesday, July 26, 2011 2:50 PM >> > To: [email protected] >> > Subject: Re: [rt-users] View queue via the web w/o ticket creation ability >> > >> > On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote: >> >> I know that in order to allow tickets to be created the CreateTicket >> >> permission has to be >> >> given to Everyone. Like most permission schemes, is there a >> >> permission override option for >> > >> > That isn't true. You only have to give it to Everyone or Unprivileged if >> > you want users without existing accounts in RT to be able to create >> > tickets by email. >> > >> >> everyone where I could explicitly state that a particular doesn't have >> >> the right to create a >> >> ticket, but everyone else does? >> > >> > Grant Unprivileged the CreateTicket right, put all your other Privileged >> > users in a group and give them CreateTicket. Then create your readonly >> > Privileged user and don't add them to the group that has CreateTicket. >> > >> > -kevin >> > >> > -------- >> > 2011 Training: http://bestpractical.com/services/training.html >> > >> >> >> >> -- >> Best regards, Ruslan. > > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html
