On 08/03/2011 01:58 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:39:09PM -0500, Scott wrote:
On 08/03/2011 01:28 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote:
Just to follow up, I did get this working. I went into the Custom
Fields->"Field
Name"->Group Rights
and clicked the all rights on each tab (General, Staff, Administrators)
for Privileged users.
Unfortunately, without knowing your previous configuration we can't
replicate and fix the problem.
I can send it to you, it was rt 3.8 on mysql. It is still in production, I
am switching over
to the new
rt 4.0.1/Oracle this weekend. Not sure what I should send you.
As I've said previously:
"It's much more interesting to me to know how they *currently* get
their ModifyCustomField rights on that CF."
So you need to go looking for ModifyCustomField grants
In the rt 3.8, the custom field did not have any rights granted, this
was set up in the queue with a certain group
having these permissions.
Current rights
/(Check box to revoke right)/
AdminQueue
AssignCustomFields
CommentOnTicket
CreateTicket
DeleteTicket
ModifyCustomField
ModifyScrips
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeQueue
ShowACL
ShowOutgoingEmail
ShowScrips
ShowTemplate
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Watch
WatchAsAdminCc
These seem to be set in the rt4 install, but I'm not sure if they were
originally. I will try to follow the rights that are checked when I do
the final
RT 3.8 (mysql) -> RT 4.0.1 (mysql) - > RT 4.0.1 (Oracle) and let you
know if it was something in the conversion.
Sorry for the confusion, there are a lot of ways the ACL's can be setup.
-kevin
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