On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote: > Hi All, > > We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to > BestPractial and the Debian package maintainers). > > Some of our users have requested the QuickResolveandQuickReject > addition: > > http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject > > Has anyone sorted out what needs to change to make this work with rt4?
You can do both of those with the included Lifecycles functionality. Read about it in RT_Config.pm and copy your lifecycles over to RT_SiteConfig.pm to add the new transitions -kevin
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