On Fri, Aug 05, 2011 at 01:03:33PM -0700, Ben Poliakoff wrote: > * Kevin Falcone <[email protected]> [20110805 12:41]: > > On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote: > > > * Kevin Falcone <[email protected]> [20110805 11:47]: > > > > On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote: > > > > > Hi All, > > > > > > > > > > We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to > > > > > BestPractial and the Debian package maintainers). > > > > > > > > > > Some of our users have requested the QuickResolveandQuickReject > > > > > addition: > > > > > > > > > > http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject > > > > > > > > > > Has anyone sorted out what needs to change to make this work with rt4? > > > > > > > > You can do both of those with the included Lifecycles functionality. > > > > > > > > Read about it in RT_Config.pm and copy your lifecycles over to > > > > RT_SiteConfig.pm to add the new transitions > > > > > > > > > > Hmm. I've read about it, and I've copied over the default %Lifecycles > > > into RT_SiteConfig.pm, adding this action to "default": > > > > > > 'open -> resolved' => { label => 'Quick Resolve' }, > > > > > > ...right below the default "Resolve" action, and restarted apache (using > > > mod_perl), but I don't see a new "Quick Resolve" item in the action menu > > > in the web ui. > > > > > > Obviously I'm missing something. > > > > Is the ticket you're testing new or open? > > > > I appreciate your spotting what should have been obvious to me: the > ticket status was new, so consequently the "Quick Resolve" action wasn't > in the menu. Once the status was set to open "Quick Resolve" was > available and worked as it should. I'll update the wiki page to reflect > this.
It's obvious because I made the same error while deploying the feature on http://issues.bestpractical.com Thanks for updating the wiki -kevin
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