On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote: > * Kevin Falcone <[email protected]> [20110805 11:47]: > > On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote: > > > Hi All, > > > > > > We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to > > > BestPractial and the Debian package maintainers). > > > > > > Some of our users have requested the QuickResolveandQuickReject > > > addition: > > > > > > http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject > > > > > > Has anyone sorted out what needs to change to make this work with rt4? > > > > You can do both of those with the included Lifecycles functionality. > > > > Read about it in RT_Config.pm and copy your lifecycles over to > > RT_SiteConfig.pm to add the new transitions > > > > Hmm. I've read about it, and I've copied over the default %Lifecycles > into RT_SiteConfig.pm, adding this action to "default": > > 'open -> resolved' => { label => 'Quick Resolve' }, > > ...right below the default "Resolve" action, and restarted apache (using > mod_perl), but I don't see a new "Quick Resolve" item in the action menu > in the web ui. > > Obviously I'm missing something.
Is the ticket you're testing new or open? -kevin
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