Hi, Instead of customizing conditions you should probably take a look into templates. Each template that inserts Content of a message into outgoing email has { $Transaction->Content } block. You can change content in that block. In your case I think you want to delete commands from the content.
On Wed, Aug 17, 2011 at 12:34 PM, Robert Vicchiullo <r...@hautelook.com> wrote: > i am using the CommandByEmail. > the problem is when the helpdesk replies to emails it sends out the commands > to the requester. > i am trying to write some custom things to block those corresponds from going > to the requester. so if they someone closes a ticket via email the requester > will get the email with the Status: resolved in it as well as the default > templated email saying it was closed. > > and i know we could send the requests to the comment email, but we are coming > from another ticketing system where there was only 1 email and i would rather > not have to have everyone always remember to do that. writing this seemed > like it would be pretty easy. just need to work out the kinks. > > > ________________________________________ > From: ruslan.zaki...@gmail.com [ruslan.zaki...@gmail.com] on behalf of Ruslan > Zakirov [r...@bestpractical.com] > Sent: Tuesday, August 16, 2011 3:49 PM > To: Robert Vicchiullo > Cc: RT-Users@lists.bestpractical.com > Subject: Re: [rt-users] help with scrip (search correspond body) > > Hi, > > What exactly are you trying to do? Why do you need custom condition > when RT has "On Correspond" out of the box? > > On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo <r...@hautelook.com> wrote: >> Ok that’s worked and I have the following >> my $Content = $self->TransactionObj->Content; >> if( $Content =~ m/Status: resolved/){ >> return 0; >> } >> return 1; >> >> problem is when the Content does match and it does return 0; >> it sends out an email and says " This transaction appears to have no content" >> >> -----Original Message----- >> From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf >> Of Ruslan Zakirov >> Sent: Sunday, August 14, 2011 1:59 PM >> To: Robert Vicchiullo >> Cc: RT-Users@lists.bestpractical.com >> Subject: Re: [rt-users] help with scrip (search correspond body) >> >> On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo <r...@hautelook.com> >> wrote: >>> Need a little help and would appreciate any advice. >>> >>> I am trying to write a scrip for >>> >>> “On Correspond Notify Requestors and Ccs” >>> >>> I have Condition set to User defined and stage set to transactionbatch. >>> >>> >>> >>> In Custom condition I have: >>> >>> >>> >>> my $Content = $self->TransactionObj->Attachments->First->Content; >> >> Try the following: >> >> $self->TransactionObj->Content; >> >> It will find text part in the message and return it content. >> >> [snip] >> >> -- >> Best regards, Ruslan. >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Chicago, IL, USA September 26 & 27, 2011 >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Melbourne VIC, Australia November 28 & 29, 2011 >> * Barcelona, Spain November 28 & 29, 2011 > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011