On 08/26/2011 10:08 AM, Gilbert Rebeiro wrote: > Is this too obvious? > > The needs are to initiate a ticket (email) that doesn't send an > autoreply but is an email with the request showing the proper ticket > number in subject line. > This would then be sent to the organization (email address) that needs > to perform the task: > This way we can track the open task. > We can have updates populate the ticket when they reply to the email. > A RT user would be the requester in this case > > Is anyone doing this? > There must be a way.
Set yourself as the requestor and the supplier as the ticket Cc. Make sure they have the rights to reply. If you want CCs to get mail on ticket create, you may need to add the trivial scrip "On Create Notify Ccs with Template Correspondence" or modify one of the existing ones to include CCs. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
