On 26/08/2011 10:19 AM, Thomas Sibley wrote:
On 08/26/2011 10:08 AM, Gilbert Rebeiro wrote:
Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with the request showing the proper ticket
number in subject line.
This would then be sent to the organization (email address) that needs
to perform the task:
This way we can track the open task.
We can have updates populate the ticket when they reply to the email.
A RT user would be the requester in this case
Is anyone doing this?
There must be a way.
Set yourself as the requestor and the supplier as the ticket Cc. Make
sure they have the rights to reply. If you want CCs to get mail on
ticket create, you may need to add the trivial scrip "On Create Notify
Ccs with Template Correspondence" or modify one of the existing ones to
include CCs.
Thomas
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26& 27, 2011
* San Francisco, CA, USA October 18& 19, 2011
* Washington DC, USA October 31& November 1, 2011
* Melbourne VIC, Australia November 28& 29, 2011
* Barcelona, Spain November 28& 29, 2011
I don't see a way to create a ticket and add a cc in one step.
I do have the quick create how would I modify this to add any fields
like cc ?
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
