On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote: > Is it possible to base custom field values on the queue? I see that > you can have cascading drop down lists based on a previously > selected custom field value. I'd like the same thing but starting at > the queue level.
Custom Fields can be assigned on a queue vs global basis, so just create one for each queue with different values. They're allowed to have the same name in each queue, but you may find it a bit confusing if you're writing code around it and forget to specify a queue. -kevin
pgpn6EubtkYsQ.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
