On Thu, Sep 08, 2011 at 11:55:49PM +0200, Jim Lesinski wrote: > Ok that seems odd to me. How do you distinguish the field then if you want to > access it via API or other methods like controls by email?
RT::CustomField->LoadByName is documented to expect a Queue, you can read about it in the perldoc. Extensions should load the CF off the ticket's queue. -kevin > Maybe the description can be used to determine the field > In the ui? > > Thanks, > Jim Lesinski > > On Sep 8, 2011, at 11:14 PM, Kevin Falcone <[email protected]> wrote: > > > On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote: > >> Is it possible to base custom field values on the queue? I see that > >> you can have cascading drop down lists based on a previously > >> selected custom field value. I'd like the same thing but starting at > >> the queue level. > > > > Custom Fields can be assigned on a queue vs global basis, so just > > create one for each queue with different values. > > > > They're allowed to have the same name in each queue, but you may find > > it a bit confusing if you're writing code around it and forget to > > specify a queue.
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