On Tue, Sep 13, 2011 at 07:04:51PM +0300, Indrek Paas wrote: > Branding kind of works. But something is still off a bit. > In subject I can still see the old Queue name and in auto reply it is like > this:
If you've customized your templates or upgraded your RT, you likely need to fix a number of places to use $TicketObj->SubjectTag -kevin > This message has been automatically generated in response to the > creation of a trouble ticket regarding: > "WEB: RT Branding test 2", > a summary of which appears below. > > There is no need to reply to this message right now. Your ticket has been > assigned an ID of [support #46]. > > Please include the string: > > [support #46] > > I have tried different options and settings but don't seem to get it working. > > Regards, > > Indrek P. > > > On Tue, Sep 13, 2011 at 5:24 PM, Indrek Paas <[email protected]> wrote: > > Hi, > > > > That was easy. Didn't notice the field before. > > I will test it when I get the chance. > > > > Thank you, > > > > > > On Tue, Sep 13, 2011 at 5:03 PM, Kevin Falcone > > <[email protected]> wrote: > >> On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote: > >>> Hi, > >>> > >>> I have been trying to get BrandedQueues to work with RT4 on Debian. > >>> Got the extension installed but when I activate in RT_SiteConfig.pm > >>> and issue Apache restart I get: > >> > >> The BrandedQueues extension has been part of core since 3.8.0 and the > >> plugin is likely to break modern RTs. You can access the subject tag > >> branding from the Queue Admin page. > >> > >> -kevin > >> > >>> # /etc/init.d/apache2 restart > >>> Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]: > >>> (in cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't > >>> locate object method "new" via package "RT::CurrentUser" at > >>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239. > >>> (/opt/rt4/sbin/../lib/RT.pm:342) > >>> ... waiting [Tue Sep 13 10:12:35 2011] [warning]: (in cleanup) Error > >>> while loading /opt/rt4/sbin/rt-server: Can't locate object method > >>> "new" via package "RT::CurrentUser" at > >>> /opt/rt4/sbin/../lib/RT/Handle.pm line 239. > >>> (/opt/rt4/sbin/../lib/RT.pm:342) > >>> > >>> When I comment out the line: > >>> > >>> use RT::Extension::BrandedQueues; > >>> > >>> Apache starts and RT is back. > >>> > >>> I have been going through articles from Google and old posts in > >>> mailing list. All were pointing to this extension and I didn't find > >>> anything that would suggest that queue branding is built into RT4. > >> > >> -------- > >> RT Training Sessions (http://bestpractical.com/services/training.html) > >> * Chicago, IL, USA — September 26 & 27, 2011 > >> * San Francisco, CA, USA — October 18 & 19, 2011 > >> * Washington DC, USA — October 31 & November 1, 2011 > >> * Melbourne VIC, Australia — November 28 & 29, 2011 > >> * Barcelona, Spain — November 28 & 29, 2011 > >> > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011
pgpiugTt7UppJ.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
