On Thu, Sep 15, 2011 at 11:04:50AM +0300, Indrek Paas wrote: > On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone > <[email protected]> wrote: > > On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote: > >> I have a clean RT 4.0.2 install. Templates have not been modified in any > >> way. > >> I tried modifying the Autoreply template by translating the text to my > >> native language but this broke the RT4 autoreply. When new ticket was > >> created no reply was sent. > >> > >> But is this "fix a number of places to use $TicketObj->SubjectTag" > >> required to get the Queue branding to work? > > > > Nope, the RT4 templates already called $TicketObj->SubjectTag > > > >> >> There is no need to reply to this message right now. Your ticket has > >> >> been > >> >> assigned an ID of [support #46]. > >> >> > >> >> Please include the string: > >> >> > >> >> [support #46] > > > > What did you expect to see here? > > WEB - which is the queue name. > I can see it in the top part of the message. > > This message has been automatically generated in response to the > creation of a trouble ticket regarding: > "WEB: VPN serveri mälu", > > And aslo on subject line it states "support".
The Subject Tag affects the [support part of the subject, it doesn't prefix WEB onto the subject. -kevin
pgpJZ5UamEqDY.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
