Hi all I need to send some of my tickets to another software To do this I use "Forward" function at ticket level
Subject in forward mail has normally this format: Fwd: [helpsite adress #ticket_number] ticket title for example Fwd: [helpsite.mycompany.com #18247] unable to change subjet in forward ticket External software (receiver of my ticket) need subjet in a different format: [fixed code to identify customer]: [message title] for example 99990001:[helpsite.mycompany.com #18247] problem short description I tried to change forward template without success I tried to find scrips associated to forward funcion, without success Someone can help me? Tks
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