On Fri, Sep 16, 2011 at 08:31:22AM +0100, Massimo Belegni wrote: > Hi all > I need to send some of my tickets to another software > To do this I use "Forward" function at ticket level > > Subject in forward mail has normally this format: > Fwd: [helpsite adress #ticket_number] ticket title > for example > Fwd: [helpsite.mycompany.com #18247] unable to change subjet in forward ticket > > External software (receiver of my ticket) need subjet in a different format: > [fixed code to identify customer]: [message title] > for example > > 99990001:[helpsite.mycompany.com #18247] problem short description > I tried to change forward template without success > I tried to find scrips associated to forward funcion, without success
The Templates are called Forward and Forward Ticket. -kevin
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