ok, so it doens't look possible based on the ticket search. Can I
manually edit the Saved Search to do what I need it to do? I see that
the Saved Search is encoded some how, is this just a basic mysql query
or is it based on the fake query saved by the search page? Will this
area take standard mysql functions? If so is it possible for me to
decode and re-encode it?
Thanks in advance.
--
Scott Benson
System Administrator | A1 Networks
Voice: 707-703-1043
For support issues please email [email protected] or call 707-703-1050
On 11/7/11 11:22 AM, Kevin Falcone wrote:
On Mon, Nov 07, 2011 at 11:08:48AM -0800, Scott Benson wrote:
Thank you for your response Kevin. I am not seeing anything that
looks like it might help me out. What I am looking for is a custom
search that is based on the "current" month by name/number. I don't
care about the month as "-30 day". I just want something available
to have a select that shows "this month" and "last month" so
customers can see their queue and what was worked on during a
certain billing cycle. Is this even possible?
Unfortunately, as I mentioned in the previous email, it's dependent on
the featureset of ParseDate, so you'd need to know if they support it.
We support a number of grouping by month things, but that's for
charting not for searching.
-kevin
On 11/3/11 10:12 AM, Kevin Falcone wrote:
On Thu, Nov 03, 2011 at 09:20:14AM -0700, Scott Benson wrote:
I am looking to use RT's ticket search feature to show tickets that
were created "this month", ie November 1st - November 30th. Also
another search for "last month". we don't want anything that is -
30 day or - 1 month. We're trying to setup a dashboard that shows
customers what is being worked on this month, and what was worked on
last month. btw this is in RT 3.8.8. Thanks in advance.
Those are all parsed by Time::ParseDate, so anything it can handle we
can use:
https://metacpan.org/module/Time::ParseDate
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