I have 4.0.2 set up to autocreate privileged users authenticated through LDAP.
I'm pretty sure I had 3.8.10 set up to autocreate unprivileged users who did not authenticate through LDAP. I can't figure out how to do this in 4.0.2. In other words, the functionality I need is: A user tries to log on, RT authenticates him through LDAP, and the user is created as privileged. This works. An unknown user sends email in to the system, either in reply to an existing ticket or to one of the queues we have set up for external interaction. The system should accept the email and autocreate the user as unprivileged. This gets rejected with "RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email [email follows]" How do I do this? I can't find a setting for this. -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
