Yes, I simply overlooked this the other day as well. Just posted maybe two days back and then realized my overlook immediately: Set($AutoCreateNonExternalUsers, 1);
As Kevin rightfully stated, this is part of the RT-Authen-ExternalAuth plugin. I'm using LDAP, but have some requestors that aren't in our AD, so this fixed it for me. Hope this helps! -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Wednesday, November 16, 2011 10:55 AM To: [email protected] Subject: Re: [rt-users] Autocreate unprivileged users On Tue, Nov 15, 2011 at 03:00:42PM -0800, Yan Seiner wrote: > I have 4.0.2 set up to autocreate privileged users authenticated > through LDAP. > > I'm pretty sure I had 3.8.10 set up to autocreate unprivileged users > who did not authenticate through LDAP. I can't figure out how to do > this in 4.0.2. > > In other words, the functionality I need is: > > A user tries to log on, RT authenticates him through LDAP, and the > user is created as privileged. This works. > > An unknown user sends email in to the system, either in reply to an > existing ticket or to one of the queues we have set up for external > interaction. The system should accept the email and autocreate the > user as unprivileged. This gets rejected with > > "RT could not load a valid user, and RT's configuration does not allow > for the creation of a new user for this email [email follows]" > > How do I do this? I can't find a setting for this. You might need to flip the config about AutoCreation which is part of RT-Authen-ExternalAuth -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
