Hi Ruslan, thanx for the reply. I've looked at the database, and it has a table called transactions. It contains the needed info, so my gues is it can be done with a script that gets the data straight from the sql. Not pretty, but could work. I'm more interested in a nice module/extension that can provide me with the info. At the moment we are looking into the ActivityReports and the TimeWorked .
The timeworked on the wikia has instructions for RT 4 , but in another reply you note it contains 3.8 code. Is the information on the wikia incorrect then ? Thanx Regards, Mayk On 11/23/11 2:18 PM, Ruslan Zakirov wrote: > On Wed, Nov 23, 2011 at 1:21 AM, Mayk Backus <[email protected]> wrote: >> Hi List, >> >> Is there a way to get a report timeworked a little detailed ? >> For example, show me all tickets that have been worked on today, and >> show the time worked on the tickets today, so not the total worked time >> on a ticket. We have tickets that span a couple of days, so i'm >> interested in reporting today's worked time. >> Can this be done with a query ? > You probably need a new column, TimeWorkedToday, and a custom code in > tickets' column map to implement it. > >> Thank you for your time. >> >> Reagards, >> >> Mayk >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Barcelona, Spain November 28 & 29, 2011 >> > > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
