On Thu, Dec 8, 2011 at 10:34, Bart <[email protected]> wrote: > Any suggestions on how to achieve the above without writing stuff in the > ticket history?
With a silent flag that only available through API. rt-crontool + custom scrip action is your friend. -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
