I find the rt-crontool to be a bit confusing. I can search with it, set a CF based on search results etc.
But the trick would be to do something like CF-'some cf'="Old CF Value" + 5. Can the rt-crontool launch an internal RT scrip (e.g. a global scrip or something like that) as action instead of the actions that I come across at the examples? -- Bart Op 8 december 2011 10:50 schreef Ruslan Zakirov <[email protected]> het volgende: > On Thu, Dec 8, 2011 at 10:34, Bart <[email protected]> wrote: > > Any suggestions on how to achieve the above without writing stuff in the > > ticket history? > > With a silent flag that only available through API. rt-crontool + > custom scrip action is your friend. > > -- > Best regards, Ruslan. >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
