Looking into this atm, might be a more "clean" way of doing this:
http://requesttracker.wikia.com/wiki/WriteCustomAction -- Bart Op 8 december 2011 11:01 schreef Bart <b...@pleh.info> het volgende: > I find the rt-crontool to be a bit confusing. I can search with it, set a > CF based on search results etc. > > But the trick would be to do something like CF-'some cf'="Old CF Value" + > 5. > > Can the rt-crontool launch an internal RT scrip (e.g. a global scrip or > something like that) as action instead of the actions that I come across at > the examples? > > -- Bart > > > Op 8 december 2011 10:50 schreef Ruslan Zakirov <r...@bestpractical.com>het > volgende: > > On Thu, Dec 8, 2011 at 10:34, Bart <b...@pleh.info> wrote: >> > Any suggestions on how to achieve the above without writing stuff in the >> > ticket history? >> >> With a silent flag that only available through API. rt-crontool + >> custom scrip action is your friend. >> >> -- >> Best regards, Ruslan. >> > >
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