[...] > >2.-In another account, I open the same ticket and steal. >3.-I see this in terminal:
>[Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> #247/2135 - Scrip 2 >On Owner Change Notify Owner >[Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> No recipients found. >Not sending. > >It is normal? I want that RT sent email to Person 1 >(examp...@example.com) when another person steal her ticket. I think it is normal behaviour. By the time the scrip is fired, Person 1 is not anymore the Owner, and you (the new Owner) are the author of the change, so no recipients. Maybe there is a way to retrieve the old owner from the Transaction object, and send the e-mail, with a User-Defined action. HTH, Gabriele
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