On 01/05/2012 09:55 AM, Franzini, Gabriele [Nervianoms] wrote: >>2.-In another account, I open the same ticket and steal. >>3.-I see this in terminal: > >>[Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> #247/2135 - Scrip 2 >>On Owner Change Notify Owner >>[Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> No recipients found. >>Not sending. >> >>It is normal? I want that RT sent email to Person 1 >>(examp...@example.com) when another person steal her ticket. > > I think it is normal behaviour. By the time the scrip is fired, Person 1 > is not anymore the Owner, and you (the new Owner) are the author of the > change, so no recipients. > > Maybe there is a way to retrieve the old owner from the Transaction > object, and send the e-mail, with a User-Defined action.
Ah, I missed that Person 1 wants the notification. Gabriele is correct. Scrips fire on the receiving end. You'll need to pull the old owner from the transaction object and use their email address in a custom template. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012