On Thu, Jan 05, 2012 at 10:13:59AM -0500, Thomas Sibley wrote: > On 01/05/2012 09:55 AM, Franzini, Gabriele [Nervianoms] wrote: > >>2.-In another account, I open the same ticket and steal. > >>3.-I see this in terminal: > > > >>[Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> #247/2135 - Scrip 2 > >>On Owner Change Notify Owner > >>[Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> No recipients found. > >>Not sending. > >> > >>It is normal? I want that RT sent email to Person 1 > >>(examp...@example.com) when another person steal her ticket. > > > > I think it is normal behaviour. By the time the scrip is fired, Person 1 > > is not anymore the Owner, and you (the new Owner) are the author of the > > change, so no recipients. > > > > Maybe there is a way to retrieve the old owner from the Transaction > > object, and send the e-mail, with a User-Defined action. > > Ah, I missed that Person 1 wants the notification. Gabriele is correct. > Scrips fire on the receiving end. You'll need to pull the old owner > from the transaction object and use their email address in a custom > template.
While I've not tried it, this extension provides a Notify Previous Owner action which may be useful http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm -kevin
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