OK, that's successful, thanks. >If you want it on existing searches you will need to add QuickDelete to your formats.
I could do with it in the '10 newest unowned tickets' view - how do I add to that? Cheers. Kevin Falcone-2 wrote: > > On Thu, Jan 12, 2012 at 11:23:51AM -0800, martinmoore wrote: >> >> Hmm - added to site config as per the readme, rm mason/obj restarted >> apache. >> It seems to have loaded, but I can't find it anywhere in the setup: > > Where are you looking? > Click on Tickets and do a new search for id < 10000 > > If you want it on existing searches you will need to add QuickDelete > to your formats. > > -kevin > >> DefaultSearchResultFormat >> ' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' >> /rt/Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', Status, >> QueueName, OwnerName, Priority, QuickDelete, '__NEWLINE__', '', >> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', >> '<small>__ToldRelative__</small>', >> '<small>__LastUpdatedRelative__</small>', >> '<small>__TimeLeft__</small>' >> site config >> >> >> >> Kevin Falcone-2 wrote: >> > >> > On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote: >> >> >> >> Great - thanks Kevin. >> >> >> >> I now have 'delete' from within the ticket view. Is it possible to >> have >> >> it >> >> in the list view to allow deletion of spam without opening the ticket? >> > >> > Yes, the README explains how to modify your default search format. >> > >> > -kevin >> > >> >> Kevin Falcone-2 wrote: >> >> > >> >> > On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote: >> >> >> >> >> >> I didn't have that dir for mason, so did >> >> >> >> >> >> rm -rf /var/cache/request-tracker3.8/mason_data/obj >> >> >> >> >> >> which appears to be the directory on my server. >> >> >> >> >> >> Now restarting apache2 gives the following, which is hopefully a >> >> simple >> >> >> path >> >> >> issue, but not to me: >> >> >> >> >> >> [error] Can't locate Extension/QuickDelete.pm in @INC (@INC >> contains: >> >> > >> >> > The extension is named RT::Extension::QuickDelete, not >> >> > Extension::QuickDelete. >> >> > >> >> > It doesn't appear that you've followed the instructions from the >> >> README. >> >> > >> >> >> /usr/local/share/request-tracker3.8/lib >> >> /usr/share/request-tracker3.8/lib >> >> >> /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 >> >> >> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 >> >> /usr/share/perl/5.10 >> >> >> /usr/local/lib/site_perl . /etc/apache2) at >> >> >> /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation >> failed >> >> in >> >> >> require at (eval 5) line 1.\n >> >> >> >> >> >> >> >> >> >> >> >> Raphaël MOUNEYRES wrote: >> >> >> > >> >> >> > you probably need to clear mason cache before restarting apache >> >> >> > >> >> >> > rm -rf /opt/rt3/var/mason_data/obj >> >> >> > >> >> >> > Raphaël MOUNEYRES >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > martinmoore <[email protected]> >> >> >> > Envoyé par : [email protected] >> >> >> > 12/01/2012 12:45 >> >> >> > >> >> >> > A >> >> >> > [email protected] >> >> >> > cc >> >> >> > >> >> >> > Objet >> >> >> > Re: [rt-users] No Delete option on 3.8.8 >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > I've installed RT-Extension-QuickDelete, added it to >> >> RT_SiteConfig.pm >> >> >> and >> >> >> > restarted Apache, but it doesn't appear. Do I need to do anything >> >> else? >> >> >> If >> >> >> > not, where's it hiding :) >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > Kevin Falcone-2 wrote: >> >> >> >> >> >> >> >> You appear to want to RT-Extension-QuickDelete extension. >> >> >> >> I assume you had it installed in 3.8.4 and lost it in the >> upgrade. >> >> >> >> >> >> >> >> -kevin >> >> >> >> >> >> >> >> >> >> >> >> -------- >> >> >> >> RT Training Sessions >> >> (http://bestpractical.com/services/training.html) >> >> >> >> * Boston March 5 & 6, 2012 >> >> >> >> >> >> >> > >> >> >> > -- >> >> >> > View this message in context: >> >> >> > >> >> >> >> >> >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html >> >> >> > Sent from the Request Tracker - User mailing list archive at >> >> >> Nabble.com. >> >> >> > >> >> >> > -------- >> >> >> > RT Training Sessions >> >> (http://bestpractical.com/services/training.html) >> >> >> > * Boston March 5 & 6, 2012 >> >> >> > >> >> >> > # >> >> >> > " Ce courriel et les documents qui lui sont joints peuvent >> contenir >> >> des >> >> >> > informations confidentielles ou ayant un caractère privé. S'ils >> ne >> >> vous >> >> >> > sont >> >> >> > pas destinés, nous vous signalons qu'il est strictement interdit >> de >> >> les >> >> >> > divulguer, de les reproduire ou d'en utiliser de quelque manière >> que >> >> ce >> >> >> > soit le contenu. Si ce message vous a été transmis par erreur, >> merci >> >> >> d'en >> >> >> > informer l'expéditeur et de supprimer immédiatement de votre >> système >> >> >> > informatique ce courriel ainsi que tous les documents qui y sont >> >> >> > attachés." >> >> >> > >> >> >> > >> >> >> > ****** >> >> >> > >> >> >> > " This e-mail and any attached documents may contain confidential >> or >> >> >> > proprietary information. If you are not the intended recipient, >> you >> >> are >> >> >> > notified that any dissemination, copying of this e-mail and any >> >> >> > attachments >> >> >> > thereto or use of their contents by any means whatsoever is >> strictly >> >> >> > prohibited. If you have received this e-mail in error, please >> advise >> >> >> the >> >> >> > sender immediately and delete this e-mail and all attached >> documents >> >> >> > from your computer system." >> >> >> > # >> >> >> > >> >> >> > >> >> >> > -------- >> >> >> > RT Training Sessions >> >> (http://bestpractical.com/services/training.html) >> >> >> > * Boston March 5 & 6, 2012 >> >> >> > >> >> >> >> >> >> -- >> >> >> View this message in context: >> >> >> >> >> >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html >> >> >> Sent from the Request Tracker - User mailing list archive at >> >> Nabble.com. >> >> >> >> >> >> -------- >> >> >> RT Training Sessions >> (http://bestpractical.com/services/training.html) >> >> >> * Boston March 5 & 6, 2012 >> >> > >> >> > >> >> > -------- >> >> > RT Training Sessions >> (http://bestpractical.com/services/training.html) >> >> > * Boston March 5 & 6, 2012 >> >> > >> >> >> >> -- >> >> View this message in context: >> >> >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html >> >> Sent from the Request Tracker - User mailing list archive at >> Nabble.com. >> >> >> >> -------- >> >> RT Training Sessions (http://bestpractical.com/services/training.html) >> >> * Boston March 5 & 6, 2012 >> > >> > >> > -------- >> > RT Training Sessions (http://bestpractical.com/services/training.html) >> > * Boston March 5 & 6, 2012 >> > >> >> -- >> View this message in context: >> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33130013.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston March 5 & 6, 2012 > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33132989.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
