Re: [rt-users] Auto cc on create and ticket replies to another email address

Tue, 17 Jan 2012 01:59:41 -0800 

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Gerard

On 2012-01-17 10:53, RT User wrote:
On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON <[email protected] <mailto:[email protected]>> wrote: 

    Hi
    If I understand correctly your question,
    you should put [email protected]
    <mailto:[email protected]> as Cc or AdminCc of the queue.
    Gerard
Correct. However, I want the Cc to be added automatically to every queue so that all ticket creation and replies go to the Cc 

How would I do this?
Steve



    On 2012-01-17 08 <tel:2012-01-17%2008>:06, RT User wrote:

    All,

    I'm new and happily evaluating RT.  I have one email ID other
    than requestor that I want all ticket creation emails and replies
    from tickets to go to.

    Say, I have a [email protected] <mailto:[email protected]> which rt
    polls for issues.  Then I want the ticket creation and subsequent
    reply emails to also go to [email protected]
    <mailto:[email protected]> as CC.

    Is this possible?

    Thanks for all the help!
    Steve



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