Hello.
I have two questions concerning queues:
1) I am not able to change a query string of the General queue. Whenever I am
adding a new search criteria such as resolved and deleted ticket status, after
updating everything works, resolved and deleted tickets are displayed, but the
problem begins when I am returning to the home page of RT - query string is not
saved. What can be the solution to this problem?
2) Is there some perl module which collects and displays the ticket statistics
in addition to the built-in feature of RT (queue search, charts)?
thanks in advance .
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