I was building search string in Query Builder. And you were right somehow it was stored in my current session.
Thanks! 23 января 2012, 21:38 от Kevin Falcone <[email protected]>: > On Mon, Jan 23, 2012 at 05:16:25PM +0400, Alexander Sagratyan wrote: > > > > 1) I am not able to change a query string of the General queue. Whenever > I am adding a new > > search criteria such as resolved and deleted ticket status, after > updating everything works, > > resolved and deleted tickets are displayed, but the problem begins when I > am returning to the > > home page of RT - query string is not saved. What can be the solution to > this problem? > > You need to save the search that you have modified and then add it to > your homepage. If the search is already on your homepage, then you > need to save it so that your homepage updates. You can build one-off > searches in RT that aren't stored anywhere except in your current > session, and it sounds like that's what you're doing. > > It may help to send a better list of the steps you took, such as the > URL you clicked on to start this and URLs along the way, otherwise it > isn't clear what part of the UI you're trying to use. > > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston � March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
