Ruslan thanks for a quick reply. Can you list those extensions? I would like to experiment with them. The primary requirement is to get full ticket statistics: how many were created, resolved, filtering by requestors and so on...generally as I've seen a built-in statistics feature of RT is doing its job, but I have a problem with query string (see first question). Cannot make it work....
23 января 2012, 18:06 от Ruslan Zakirov <[email protected]>: > On Mon, Jan 23, 2012 at 17:16, Alexander Sagratyan <[email protected]> wrote: > > 2) Is there some perl module which collects and displays the ticket > > statistics in addition to the built-in feature of RT (queue search, > > charts)? > > Statistics is not trivial and very unique for installations. There are > a few extensions out there, but they may not meet your needs. > > -- > Best regards, Ruslan. > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
