On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote: > I got partway along writing a Mail Plugin for RT3.8, but, somewhere along > the way, I lost it. > > Can anyone point me to any documentation on them? My goal is to remove the > endlessly > duplicating newlines of the quoted text on each reply to our tickets and > to remove the > signatures.
There is actually code in 3.8.10 or later to work around Outlook's bugs with newlines. You probably want to look at CommandByMail or the GnuPG encryption plugin for an example of how to work with the mail. > Certain people aren't quite clear on who should be assigning tickets to > whom, so, I'd like to > be able to block that. Is this a transactionbatch step? Can anyone point > me to what I'd need > to add the code I need to block that? You'd probably be better off just hiding the Owners dropdown from some people (or ensuring they don't have ModifyTicket). If you want to do it from a Scrip, you only need a normal TransactionCreate Scrip when an OwnerChange condition and a custom action. -kevin
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