> On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote: > > I got partway along writing a Mail Plugin for RT3.8, but, > somewhere along the way, I lost it. > > > > Can anyone point me to any documentation on them? My goal is to > remove the endlessly > > duplicating newlines of the quoted text on each reply to our > tickets and to remove the > > signatures. > > There is actually code in 3.8.10 or later to work around Outlook's > bugs with newlines.
I'm running 4.0.2 and still have the problem. > You probably want to look at CommandByMail or the GnuPG encryption > plugin for an example of how to work with the mail. Will do. > > Certain people aren't quite clear on who should be assigning > tickets to whom, so, I'd like to > > be able to block that. Is this a transactionbatch step? Can anyone > point me to what I'd need > > to add the code I need to block that? > > You'd probably be better off just hiding the Owners dropdown from some > people (or ensuring they don't have ModifyTicket). > > If you want to do it from a Scrip, you only need a normal > TransactionCreate Scrip when an OwnerChange condition and a custom > action. Thanks, again. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
